VEKA-Charter

Our Ten-Year Insurance Backed Guarantee* on every Network VEKA registered installation… assuring you of complete peace of mind from the moment you request your guarantee.

Our Deposit and Staged Payment Protection Gurantee** on every deposit paid and/or staged payment made on every Network VEKA registered installation, where your installer asks for a deposit or staged payments. (Be sure to complete your Deposit Protection and Staged Payment Guarantee request form)… backed by an insurance policy in our name.

Your installation company’s own Product Guarantee of up to ten years, that tells you exactly how your installation and its components are covered if it is maintained within the company’s Terms and Conditions… you wouldn’t expect any less.

Every Network VEKA installer and surveyor will be trained to our strict standards… ensuring every installation is up to our specification.

Every Network VEKA registered installation complies with all Building and Fire Regulations… keeping you on the right side of the law.

Every Network VEKA customer receives a confidential Customer Satisfaction Questionnaireto make sure we know every member gets it right every time.

Every PVC-U frame in a Network VEKA registered installation is made using the extrusions from VEKA plcyour assurance of world-beating quality at the heart of every frame.

Every PVC-U frame in a Network VEKA registered installation is manufactured by an approved Network VEKA manufacturer member… assuring you an unbroken chain of quality from factory to your home.

Every employee who visits you must carry a current Network VEKA Identity Card, with photograph… so you can be sure they are who they say they are.

Every member company has been vetted for financial stability before we even allow them to join Network VEKAwe make sure we trust them before we ask you to.

Want to know more?

If you would like to learn more about choosing your conservatory or to read impartial, step-by-step advice on PVC-U home improvements, ask your Network VEKA member for the ‘Choosing a new Conservatory’ brochure or the ‘Hassle-free Guides’ or call 0800 80 00 80 to receive a copy by post.

* The Network VEKA Insurance Backed Guarantee and Deposit and Staged Payment Protection Guarantees are guarantees, given by us and backed by insurance policies in our name, covering oru liabilities under our guarantees.

**Our Insurance Backed Guarantees are subject to certain limits and conditions, full details of which are available on request from your Network VEKA installer or by telephoning 01282 473170.

The certificate holder is liable for the first £100 of any claim under Insurance Backed Guarantee.